Why HELP?

About HELP Plumbing, Heating, Cooling, and Drains

For more than 80 years, our team has helped homeowners in Greater Cincinnati and Northern Kentucky enjoy superior comfort throughout the year. Founded as the Thompson Heating Corp., our company was purchased by our president, Wesley Holm, in 1983.

For the next decade, our company grew exponentially, and we didn’t stop there. In 2004, we added plumbing services, and in 2012, we expanded to include electrical services, making HELP the largest and most comprehensive plumbing, heating, cooling, and electric service provider for homeowners in Cincinnati and Northern Kentucky.

Today, HELP is a one-stop shop for the service needs of a modern home. Most importantly, our strict safety standards coupled with our rigorous hiring and training requirements ensure that every team member is at the top of their field. It also ensures that every service we provide is code-compliant and completed to exceptional quality standards. In fact, we adhere to seven key principles that guide our business and define the value we offer our clients:

1. Improving people’s lives through the services we provide
2. Uncompromising personalized service
3. Always do what is in the client’s best interest
4. Exceed expectations
5. You take action now
6. Wow
7. Win

Whether you need a simple repair, system replacement, or complex installation, you can depend on our team to exceed your highest expectations.

7 Reasons Why YOU Need HELP

On-Time Convenient Service

We are conveniently available 8-8, seven days a week, with more than 1,000 time slots available a week for you to choose from. You’ll never have to wait days for a HELP Plumbing, Heating, Cooling and Drains technician to arrive at your home. Calling HELP means you’ll get an appointment scheduled when it’s convenient for you and your family. We complete 99.6% of all service calls the same day they were called in. We will always be there at the time we promise. When you schedule a service call, we will give you a specific window that our technician will arrive at your home.

100% Satisfaction Guaranteed

We have a 100% Satisfaction Guarantee that states if you’re not happy with the quality of our work, we’ll do whatever it takes to make it right – NO QUESTIONS ASKED.

Respect for You. Respect for Your Family. Respect for Your Home.

Respect for you: We will arrive in the time slot that we say!
Respect for your family: Every HELP Tech is Trust Certified™, professionally trained (each tech receives over 200 hours of training each year!), drug free, and has been background checked at the local, state, and federal levels, taking all of the worries off your shoulders.
Respect for your home: Our Techs are courteous CLEAN FREAKS! We will leave your home cleaner than we found it … GUARANTEED!

Job Done Right The First Time

We have a 100% satisfaction guarantee that states if you’re not happy with the quality of our work, we’ll do whatever it takes to make it right – NO QUESTIONS ASKED.

Upfront, “No Surprise” Pricing

With HELP Plumbing, Heating, Cooling, and Drains, there are never any hidden charges or last-minute add-on fees. We charge by the job, not by the hour, which saves YOU money. And HELP technicians will always tell you the price before they begin work and give you options so you can make the best decision for you, your home, and your family.

Trust-Certified Technicians

When a HELP Plumbing, Heating, Cooling, and Drains technician comes to your home, you can feel confident knowing he is the most experienced, and best-qualified in the region. We’re amazingly picky on who joins the HELP team. All of our technicians have to meet rigorous preemployment standards, including a technical aptitude test, drug screening, federal, state, and local background search, DMV check, and reference verification. And every tech receives more than 200 hours of training each year to keep up to date on new technologies, which makes HELP Techs the best of the best.

8-8, Seven Days a Week

Things never break down when you want them to. HELP Plumbing, Heating, Cooling and Drains is open 8-8, seven days, with more than 1,000 time slots available each week. You’ll always talk to a live person, and your problem will be solved quickly and efficiently. We will also call you 30 minutes in advance of your service technician’s arrival so you don’t have to waste your valuable time waiting or worrying.